Returns Policy for Domino Tyre Distribution
At Domino Tyre Distribution, we prioritize customer satisfaction and aim to provide top-quality products and excellent service. Should you find the need to return a tyre purchase, we have established a clear returns policy to ensure a smooth and hassle-free experience.
1. Eligibility for Returns:
- Tyres must be unused, undamaged, and in their original condition and packaging to be eligible for return. This includes fitting.
- Returns must be initiated within 30 days from the date of purchase.
2. Return Process:
- To initiate a return, please contact our customer service team at support@dominotyres.co.nz to obtain a return authorization (RA) number.
- Securely package the tyres in their original packaging and clearly label the package with the RA number provided.
- Ship the return package to the address provided by our customer service team.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, defective product). We can however provide you with a shipping label at a wholesale rate to save you time and money.
3. Inspection and Refunds:
- Upon receipt of the returned tyres, our team will conduct a thorough inspection to ensure they meet the eligibility criteria.
- Once the inspection is complete and the return is approved, we will issue a refund to the original payment method used for the purchase.
- Please allow 5-10 business days for the refund to be processed and reflected in your account.
4. Exchanges:
- If you wish to exchange your tyres for a different size or model, please follow the return process outlined above and place a new order for the desired tyres through our website or customer service team.
5. Exceptions:
- Customized or special-order tyres may not be eligible for return unless they are found to be defective or damaged.
- Returns of tyres purchased through third-party retailers or distributors must be handled according to their respective returns policies.
- Tyres fitted by a third party company, should they damage the tyre during fitting it is their responsibility to replace the tyre. We will however provide a replacement at wholesale to help. Have them contact us at support@dominotyres.co.nz with images of the tyre.
6. Contact Us:
- Should you have any inquiries or require assistance with a return, please do not hesitate to reach out to our customer service team at [contact email/phone number]. We are committed to assisting you promptly and effectively.
Note: Domino Tyre Distribution reserves the right to refuse returns that do not meet the eligibility criteria outlined in this policy or fall outside the designated return window. This returns policy is subject to change without prior notice.
Support email: support@dominotyres.co.nz
